Iraq War Veteran, Service Dog Receive Apology
An incident aboard a recent U.S. Airways flight has led to the airline issuing a formal apology to a Marine veteran, who just trying to get to his family for the holidays with his service dog.
Eric Calley, from Williamston, Michigan, travels with his Doberman Pinscher, Sun, who is trained to help him deal with Post Traumatic Stress Disorder. Calley suffers PTSD as a result of serving two tours of duty in Iraq. While on a recent U.S. Airways flight, Calley was sitting in coach, when a flight attendant from first class yelled at him because Sun placed his paws on an empty seat next to him, while the airplane was experiencing turbulence.
But Calley wasn't the only one that felt the Steward was out of order. Thankfully, other passengers reportedly also felt the Steward’s behavior was out of line, quickly coming to the veteran’s defense. But, Calley says the mistreatment by the airline went beyond yelling. Indications from Calley and other passengers state that employees revealed that he the veteran has a medical disability. They also indicate that Calley was further disrespected by airline employees demanding proof that Sun is actually a service dog.
Calley and several other passengers on the flight filed complaints with U.S. Airways when the flight landed. In response, the airline has issued an apology, sending the former Marine a letter that read in part, “it appears our airport personnel didn’t handle the situation with the quality customer care we expect.”
I'm sorry US Airways, to this combat veteran's father, you haven't done nearly enough.
source: Top Right News